Resources for Practitioners in Crisis and Conflict Response
Support for Phone and Field-Based Response Teams – Managers, Frontline staff, and City and County Executives
Our Areas of Expertise
Practical tools for 911, 988, Mobile, and Mediation response teams
911-988 Call Transfers
Build and mature this vital partnership
Mobile Crisis Response Teams
Measure and improve access and service quality
Field Mediation Teams
Add a dispute response capability to your 911/ 988 ecosystem
Community and Cross-Agency Engagement
Nurture feedback, referrals, and buy-in
Overall View: Crisis Calls - Triage Recommendations
Best Fit: Crisis Triage Matrix One-Pager
Should a call be routed to 988, Mobile, Co-Response, or traditional Police/EMS?
This groundbreaking triage tool moves beyond a risk-only axis, integrating other important considerations including crisis acuity, phone impairment, whether an in-person response is welcomed (consent), and the presence of natural supports.
Scenarios-Based Application Guide
Brings the Best Fit Triage One-Pager to life by contrasting concrete situations that would result in a specific recommended best-fit response. Includes sections on acuity of psychological distress, physical risks, second and third party callers, youth and older adults, and intellectual or developmental disabilities.
Attribution: We provide editable resources so they can be maximally valuable, including adaptation to your local environment. If you edit one of our resources, please provide this attribution in a footer: “Adapted from materials by Dignity Best Practices.”
Selected Resources from Partners in This Space
2025 National Guidelines for a Behavioral Health Coordinated System of Crisis Care (SAMHSA)
Roadmap to the Ideal Crisis System (National Council for Mental Wellbeing)
Expanding First Response: A Toolkit for Community Responder Programs (Council of State Governments)
Comments on these resources, or another to suggest? We would love to hear from you at contact@dignitybestpractices.org