{"id":626,"date":"2025-05-29T16:29:31","date_gmt":"2025-05-29T16:29:31","guid":{"rendered":"https:\/\/dignitybestpractices.org\/?page_id=626"},"modified":"2026-02-18T19:25:14","modified_gmt":"2026-02-18T19:25:14","slug":"field-mediation-teams","status":"publish","type":"page","link":"https:\/\/dignitybestpractices.org\/index.php\/field-mediation-teams\/","title":{"rendered":"Field Mediation Teams"},"content":{"rendered":"\t\t
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Back to Resources for Practitioners<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Resources for Practitioners: Field Mediation Teams<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Field Mediation Teams\u00a0
<\/b>Add a dispute response capability to your 911\/ 988 ecosystem<\/span><\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Context<\/b>: Field Mediation Teams are a new kind of mobile response capability, pioneered by Dayton\u2019s Mediation Response Unit (MRU), which responds to 911 interpersonal conflict calls including complaints about a neighbor, roommate, family, pet, kids, vehicles, strangers, and noise. Dignity Best Practices helped launch the MRU as the city\u2019s implementation process partner. Since 2022, the team takes about a call per hour that used to be a police call.<\/span><\/p>

Challenges include<\/b>: Field Mediation is an emerging, promising practice, not yet well known and established.<\/span><\/p>

The Opportunity<\/b>: An estimated 10% of 911 calls could receive a Field Mediation Team response rather than a police response. While many local governments may not easily afford a new standalone field mediation team, it is possible to greatly expand this practice by cross-training existing mobile response teams to also have a mediation capability.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Field Mediation Launch Toolkit<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This robust Toolkit provides guidance, tools, and templates for any city or county looking to launch a standalone Field Mediation team, or to cross-training an existing mobile team. It includes making the case, budgeting, protocols, job descriptions, training, and much more. Some elements of this toolkit will also be useful to more traditional behavioral health mobile teams looking to launch or improve, such as the community engagement and continuous improvement sections.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Field Mediation Technical Assistance Partnerships<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Thanks to a visionary grant from AAA-ICDR Foundation, Dignity Best Practices is providing 15 months of grant-funding technical assistance to Iowa City\/Johnson County and the City of Chicago. The assistance began in January 2026.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Adding Mediation to the Crisis Response Toolkit <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Watch a presentation on how conflict can be a co-occuring challenge when people are experiencing a behavioral health crisis, and how the same skills deployed by Dayton\u2019s Mediation Response Unit can be relevant for mobile response teams to hone. These skills include being comfortable with conflict, holding a neutral yet warmly empathetic space, and supporting direct communication rather than carrying messages between the disputing parties.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Attribution<\/b>: We provide editable resources so they can be maximally valuable, including adaptation to your local environment. If you edit one of our resources, please provide this attribution in a footer: \u201cAdapted from materials by Dignity Best Practices.\u201d<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Selected Resources from Partners in This Space<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Dayton Mediation Center: Mediation Response Unit<\/span><\/a> (City of Dayton)<\/span><\/p>

Profile: Dayton Mediation Response Unit<\/span><\/a> (CSG)<\/span><\/p>

Webinar: AAA-ICDR Foundation Grantee Dayton\u2019s Mediation Response Unit<\/span><\/a> (AAA-ICDR and ACR-GNY)<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Comments <\/b>on these resources, or another to suggest? We would love to hear from you at <\/span>contact@dignitybestpractices.org<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Back to Resources for Practitioners Resources for Practitioners: Field Mediation Teams Field Mediation Teams\u00a0Add a dispute response capability to your 911\/ 988 ecosystem Context: Field Mediation Teams are a new kind of mobile response capability, pioneered by Dayton\u2019s Mediation Response Unit (MRU), which responds to 911 interpersonal conflict calls including complaints about a neighbor, roommate, […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-626","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dignitybestpractices.org\/index.php\/wp-json\/wp\/v2\/pages\/626","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dignitybestpractices.org\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dignitybestpractices.org\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dignitybestpractices.org\/index.php\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/dignitybestpractices.org\/index.php\/wp-json\/wp\/v2\/comments?post=626"}],"version-history":[{"count":52,"href":"https:\/\/dignitybestpractices.org\/index.php\/wp-json\/wp\/v2\/pages\/626\/revisions"}],"predecessor-version":[{"id":1192,"href":"https:\/\/dignitybestpractices.org\/index.php\/wp-json\/wp\/v2\/pages\/626\/revisions\/1192"}],"wp:attachment":[{"href":"https:\/\/dignitybestpractices.org\/index.php\/wp-json\/wp\/v2\/media?parent=626"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}